Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number (during registration)
• Shipping and billing addresses
• Payment information (processed securely via Razorpay — we do not store card details)
• Order history and project data

Automatically Collected:

• IP address, browser type, device information
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and fulfil your print orders
• To communicate order status, shipping updates, and delivery notifications
• To provide customer support and resolve issues
• To send promotional offers, newsletters, and product updates (you can opt out anytime)
• To improve our website, products, and user experience
• To detect and prevent fraud

3. Your Photos & Projects

• Photos you upload are stored securely and used solely for order processing
• We do not sell, share, or use your photos for marketing purposes
• Your project data is retained in your account so you can reorder or edit later
• You may request deletion of all your photos and project data at any time

4. Information Sharing

We do not sell your personal information. We may share data only with:

• Payment Processors — Razorpay for secure payment handling
• Shipping Partners — courier companies for order delivery
• Cloud Services — AWS/Google Cloud for secure data storage
• Analytics — Google Analytics for website usage insights (anonymised)
• Legal Requirements — when required by law, court order, or government authority

5. Cookies

We use cookies for:

• Essential cookies — login sessions, cart persistence, security
• Analytics cookies — understanding how visitors use our site
• Marketing cookies — showing relevant ads (optional, with consent)

You can manage cookie preferences in your browser settings.

6. Data Security

• All data is transmitted using SSL/TLS encryption (HTTPS)
• Passwords are hashed and never stored in plain text
• Payment data is handled by PCI-DSS compliant processors
• Regular security audits and vulnerability assessments

7. Your Rights

• Access — Request a copy of your personal data
• Correction — Update inaccurate or incomplete information
• Deletion — Request deletion of your account and data
• Opt-out — Unsubscribe from marketing emails at any time
• Portability — Request your data in a machine-readable format

To exercise any of these rights, email us at support@snapxxl.com.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.